video missing to DL and time offset.
Posted: Fri Sep 03, 2021 8:14 am
Hey,
There was an incident outside my home at 12.40 so i need to get a recording for the police of which they want 20 mins before and after. So i go to the Montage review page and filter for the front camera and search those time. On the montage view the times stamps for that interval show correctly but when i go to download the timestamps in the video are off by about 20 minutes. so for example filtering for 12.10-12.30 shows the time stamp 12.10-12.30 in the montage review but the downloaded video shows 12.30-12.50.
Also for some reason i can see the video before 12.30 on the montage view but if i go to download it all I get is either an video file with the file size of 602KB which does not play in VLC player or the error "There are no events found. Resulting download will be empty." I have these cameras set to record 24/7 so there should be a video to download and also the montage view shows there is a video.
I have managed to get the video from 12.10-12.30 from downloading it from the storage drive but when i go to play the video it freezes about 50% of the way through. the video plays perfect in ZM so not sure why there is an issue when i play with VLC. I was able to fix the video by converting it in VLC player but still do not understand why there is a 20 min time offset from the video on montage to the video downloaded and why i get error "There are no events found. Resulting download will be empty."
Any ideas whats going on or how to resolve.
There was an incident outside my home at 12.40 so i need to get a recording for the police of which they want 20 mins before and after. So i go to the Montage review page and filter for the front camera and search those time. On the montage view the times stamps for that interval show correctly but when i go to download the timestamps in the video are off by about 20 minutes. so for example filtering for 12.10-12.30 shows the time stamp 12.10-12.30 in the montage review but the downloaded video shows 12.30-12.50.
Also for some reason i can see the video before 12.30 on the montage view but if i go to download it all I get is either an video file with the file size of 602KB which does not play in VLC player or the error "There are no events found. Resulting download will be empty." I have these cameras set to record 24/7 so there should be a video to download and also the montage view shows there is a video.
I have managed to get the video from 12.10-12.30 from downloading it from the storage drive but when i go to play the video it freezes about 50% of the way through. the video plays perfect in ZM so not sure why there is an issue when i play with VLC. I was able to fix the video by converting it in VLC player but still do not understand why there is a 20 min time offset from the video on montage to the video downloaded and why i get error "There are no events found. Resulting download will be empty."
Any ideas whats going on or how to resolve.