can't download event videos

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flyingpiglet
Posts: 3
Joined: Mon Jun 10, 2019 1:20 pm

can't download event videos

Post by flyingpiglet » Thu Jun 13, 2019 6:39 pm

After pressing "GENERATE DOWNLOAD" within download video window it gets empty and no download started.
Can someone advice where to search the error?
According to the debug log the video gathering process has created /tmp/zm/zmExport_997504.zip but download has not started.
But apache error log gives errors.
Attachments
apache.zip
(5.81 KiB) Downloaded 46 times
debug.zip
(1.95 KiB) Downloaded 45 times

apti
Posts: 4
Joined: Mon Jul 22, 2019 6:30 pm

Re: can't download event videos

Post by apti » Mon Jul 22, 2019 6:32 pm

I have not looked at the apache logs but I have same exact issue with download. Additionally I noted that hitting the "export" button does absolutely nothing. I am on 1.33.12

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