Can't view any events

Forum for questions and support relating to the 1.31.x releases only.
volfan6415
Posts: 6
Joined: Tue Apr 03, 2018 1:10 pm

Can't view any events

Post by volfan6415 » Wed Apr 04, 2018 3:44 pm

Running on 16.04 with 1.31.40 - storage areas.

I can live stream all cameras. And events are being detected and added with frames. However, if i click on an event there is a black screen that says "the video could not be loaded because the file format is not supported." Also if i click on the frame ID numbers to load a single frame there is nothing that loads.

Attempting to download the event leads to the console page reloading in the download window without anything downloading.

Where should i start looking. What else is needed to debug this.

volfan6415
Posts: 6
Joined: Tue Apr 03, 2018 1:10 pm

Re: Can't view any events

Post by volfan6415 » Wed Apr 04, 2018 3:48 pm

Also any recent events are not showing as taking up any space on. See below image. The older events that were before the update to 1.31.40 are showing up as taking space. But are also not viewable.
recent.png
recent.png (37.31 KiB) Viewed 4295 times

Dulanic
Posts: 2
Joined: Mon Apr 09, 2018 6:04 pm

Re: Can't view any events

Post by Dulanic » Mon Apr 09, 2018 6:19 pm

I am seeing the same behavior.

volfan6415
Posts: 6
Joined: Tue Apr 03, 2018 1:10 pm

Re: Can't view any events

Post by volfan6415 » Mon Apr 09, 2018 9:18 pm

So i never was able to get the older events to ever play. I think someone during the upgrade my old events were "purged" from the system yet the links to them in the database remained? Pure speculation

What i did notice however was that the permissions on my event directory had been changed to root, and not the www-data user that the other folders were. When i changed that i was able to view the events with 1.31.40

rockedge
Posts: 1059
Joined: Fri Apr 04, 2014 1:46 pm
Location: Connecticut,USA
Contact:

Re: Can't view any events

Post by rockedge » Tue Apr 10, 2018 6:34 pm

after updating ZM it is a good habit to insure the folder permissions are set correctly:

Code: Select all

#chown -R www-data:www-data /etc/zm
#chown -R www-data:www-data /var/cache/zoneminder

User avatar
iconnor
Posts: 706
Joined: Fri Oct 29, 2010 1:43 am
Location: Toronto
Contact:

Re: Can't view any events

Post by iconnor » Wed Apr 11, 2018 2:29 am

Look in logs. There you will find information.

gsaindon
Posts: 31
Joined: Fri Apr 13, 2018 2:02 pm

Re: Can't view any events

Post by gsaindon » Fri Apr 13, 2018 2:07 pm

Hi, I add the exact same problem. I solved it by installing:

libavdevice-dev
libavutil-dev
libswscale-dev
libavformat-dev
libavcodec-dev

I can now play the events individually, but I get the error "The video could not be loaded, either because the server or network failed or because the format is not supported" when I select "Replay gapless events"

Thanks,

DVB Hardware
Posts: 87
Joined: Thu Jan 01, 2015 5:12 pm

Re: Can't view any events

Post by DVB Hardware » Mon Apr 16, 2018 4:04 pm

I am having the same issues now with 1.31.41 2018-04-14), all we can do is report the issue, after all it is a BETA version
Last edited by DVB Hardware on Tue Apr 17, 2018 11:54 am, edited 1 time in total.
Linux Mint 19 Cinnamon Mariadb StorageAreas

DVB stands for Digital VIdeo Broadcasting , retired satellite downlink supplier

gsaindon
Posts: 31
Joined: Fri Apr 13, 2018 2:02 pm

Re: Can't view any events

Post by gsaindon » Tue Apr 17, 2018 11:19 am

On my test system, the problem came back with 1.31.41

gsaindon
Posts: 31
Joined: Fri Apr 13, 2018 2:02 pm

Re: Can't view any events

Post by gsaindon » Mon Apr 23, 2018 2:34 pm

I just upgraded to 1.31.42, events are working once again.

garbia
Posts: 6
Joined: Mon Nov 19, 2018 10:14 pm

Re: Can't view any events

Post by garbia » Mon Nov 19, 2018 10:33 pm

having the same problem, all was working, system seemed "stable!"
folder permissions are set correctly

liquidcool
Posts: 7
Joined: Sun Dec 16, 2018 12:33 am

Re: Can't view any events

Post by liquidcool » Tue Dec 18, 2018 6:48 pm

I am also getting this issue.

I am running v1.32.2 (rpm install on CentOS)

Some events I can view and others not. Very random.

When I look through the events and the duration time, I do notice that the ones that are failing have no duration at all ie: 00:00:00

This is quite frustrating.

Has anyone been able to resolve this ?

ozzy1024
Posts: 3
Joined: Wed Dec 19, 2018 4:26 pm

Re: Can't view any events

Post by ozzy1024 » Wed Dec 19, 2018 4:31 pm

I'm having the same issues as everyone else. Some events work fine, and others don't. See attached. Running 1.32.2 on Centos 7. It's very frustrating!
cam.jpg
cam.jpg (43.35 KiB) Viewed 2601 times

iitywygms
Posts: 114
Joined: Thu Nov 08, 2012 5:19 am

Re: Can't view any events

Post by iitywygms » Sun Dec 23, 2018 5:34 am

Same here too.

ozzy1024
Posts: 3
Joined: Wed Dec 19, 2018 4:26 pm

Re: Can't view any events

Post by ozzy1024 » Sun Dec 23, 2018 5:30 pm

Yet, when I posted a bug, it was rudely closed. I'll probably not be recommending this to 6 of my clients who are looking for a Linux based system.

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