master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Forum for questions and support relating to 1.33.x development only.
vtdstein95
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master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

I am thinking I have a configuration setting wrong somewhere, but can figure out which setting.

I used to be able to leave the web console open in a chrome tab for weeks/months without logging out/in. I would periodically glance at it to look for new events. Now I can only stay logged in for minutes. I even see the random need to log in again when looking through events or opening a live camera view. When this happens, the log has an entry like:

Code: Select all

2019-06-14 12:54:24	web_php		2056	ERR	Unable to authenticate user from auth hash '251d7ab05d8012af1e923b45ec41f60a'
I have changed my hash secret and the hash TTL is the default of 2 hours. Any guidance as to where I should look?

Thanks in advance for the help.
vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

A very common sequence in the log before I am forced to log in again:

Code: Select all

2019-06-17 09:19:12	web_php		27680	ERR	Unable to authenticate user from auth hash ''	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:12	web_php		27680	ERR	Unable to authenticate user from auth hash ''	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:12	web_php		27680	ERR	Unable to authenticate user from auth hash ''	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:11	web_php		27680	ERR	Unable to authenticate user from auth hash 'caf79abf59ca616a87e96d7ba28fb8fd9'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:11	web_php		27680	ERR	Unable to authenticate user from auth hash ''	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:09	web_php		27680	ERR	Unable to authenticate user from auth hash 'caf79abf59ca616a87e96d7ba28fb8fd9'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:09	web_php		27680	ERR	Unable to authenticate user from auth hash ''	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:08	web_php		27680	ERR	Unable to authenticate user from auth hash 'caf79abf59ca616a87e96d7ba28fb8fd9'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-17 09:19:08	web_php		27680	ERR	Unable to authenticate user from auth hash 'caf79abf59ca616a87e96d7ba28fb8fd9'	/usr/share/zoneminder/www/includes/auth.php	310
In this case it was within 30 seconds of me logging into the web console and starting to view a live stream.

Where else should I look to get info about why this is happening?
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iconnor
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by iconnor »

Could be a timezone mismatch between system and db... but since you say it used to work... that seems unlikely..
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kitkat
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by kitkat »

This is a complete long shot, but is it possible that your IP address is changing whilst "AUTH_HASH_IPS Include IP addresses in the authentication hash" is enabled in ZM?
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by rockedge »

I am seeing this happen on some setups also. Just suddenly the web console is logged out. A routine login restores everything.
Adjusting the auth time in options and increasing the hours the hash is good for seems not to have any effect.
vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

No time zone change as far as I can tell. I have mythtv running on this server as well and I know it will barf if all myth boxes in my house are not set to the same time zone. Are there any time zone settings specific to ZoneMinder?

Also did an IP address check. Everything is v4. The system I am doing this testing on (seeing the auth/login issue, note I see it on other systems as well but spend most of my time on this system) has had the same address for months. I am using DDNS for access to the server in my house and the IP address for my cable modem has not changed in over a month. Obviously a static IP address for the ZM server in my house. As an experiment I have disabled AUTH_HASH_IPS, will report back.
vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

No difference with AUTH_HASH_IPS disabled. Still seeing the AUTH errors and regularly getting kicked off (need to log in again) the web console.
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asker
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by asker »

Could you be more specific -

1. Are you _always_ getting logged off within 30 seconds?
2. Can you start a browser in incognito, login and time exactly how long it takes for you to get logged out?
3. Repeat step 2 a few times, see if it occurs at a boundary of an hour or some other pattern
4. Keep AUTH_HASH_IP off for now
I no longer work on zmNinja, zmeventnotification, pyzm or mlapi. I may respond on occasion based on my available time/interest.

Please read before posting:
How to set up logging properly
How to troubleshoot and report - ES
How to troubleshoot and report - zmNinja
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vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

asker, thank you. Happy to collect/experiment more. Here's what I have for you today (IP hash still off):

I opened the web console in an incognito window when I got in today. The frequency of the behavior started off different and maybe a normal browser window would do what happened below if I clear cache/cookies/etc. By 16:00 this incognito window behavior matches what I have been seeing in a normal window and has continued every 2 or so minutes as I write this post (completed at 16:30)

7:30 - I opened the incognito window to web console
9:00 - Kicked back to login
12:00 - Kicked back to login - (3 hours? Hash timeout is set to 2)
12:05 - Kicked back to login
12:08 - Kicked back to login - I was viewing events and live streaming
14:00 - Kicked back to login
16:01 - Kicked back to login - (2 hours matches the hash timeout at least)
16:06 - Kicked back to login
16:08 - Kicked back to login
16:14 - Kicked back to login - I am not doing anything for these 16:xx events, just leaving the web console open

There does appear to be some type of hour boundary relationship but the 3 then 2 hour thing is confusing. Log appears to show the hash is changing and that the browser is using the wrong hash? Should the browser not automatically migrate to the new hash, especially after I login again?

Log of the auth errors for today:

Code: Select all

2019-06-19 16:14:17	web_php		31235	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:14:00	web_php		16568	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:08:37	web_php		15962	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:08:37	web_php		15962	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:08:36	web_php		15271	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:08:30	web_php		14336	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:06:33	web_php		15962	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:01:50	web_php		15962	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:01:50	web_php		15962	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 16:01:43	web_php		14704	ERR	Unable to authenticate user from auth hash 'e67d3d69a657c4448f06e7783c7734ae'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 14:00:16	web_php		24994	ERR	Unable to authenticate user from auth hash '41f058aa67102ca29e73567fa2f3d339'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 14:00:16	web_php		24994	ERR	Unable to authenticate user from auth hash '41f058aa67102ca29e73567fa2f3d339'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 12:08:52	web_php		13653	ERR	Unable to authenticate user from auth hash 'fb041d778d3bb6ea1e37d18078fbc0eb'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 12:05:47	web_php		14688	ERR	Unable to authenticate user from auth hash 'fb041d778d3bb6ea1e37d18078fbc0eb'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 12:05:47	web_php		14688	ERR	Unable to authenticate user from auth hash 'fb041d778d3bb6ea1e37d18078fbc0eb'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 12:05:34	web_php		15327	ERR	Unable to authenticate user from auth hash 'fb041d778d3bb6ea1e37d18078fbc0eb'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 12:05:00	web_php		11129	ERR	Unable to authenticate user from auth hash 'fb041d778d3bb6ea1e37d18078fbc0eb'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 12:00:09	web_php		12183	ERR	Unable to authenticate user from auth hash 'fb041d778d3bb6ea1e37d18078fbc0eb'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 12:00:09	web_php		12183	ERR	Unable to authenticate user from auth hash 'fb041d778d3bb6ea1e37d18078fbc0eb'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 09:00:06	web_php		1863	ERR	Unable to authenticate user from auth hash '2c0dd93d5655fc690b16bb9f9ef9adda'	/usr/share/zoneminder/www/includes/auth.php	310
2019-06-19 09:00:06	web_php		1863	ERR	Unable to authenticate user from auth hash '2c0dd93d5655fc690b16bb9f9ef9adda'	/usr/share/zoneminder/www/includes/auth.php	310
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asker
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by asker »

Right after this line https://github.com/ZoneMinder/zoneminde ... h.php#L291

Can you add these logs:

Code: Select all

ZM\Info ("key elements used in hash computation: user=".$user['Username']." password= ".$user['Password']."remote IP= ".$remoteAddr);
ZM\Info ("now is:$now localtime is:$time computed hash is $authHash");
ZM\Info ("comparing computed $authHash to provided $auth  ");
I'm somewhat curious if its a time issue or if its a case of password or some other field getting erased. No idea - just logging to get more info.
I no longer work on zmNinja, zmeventnotification, pyzm or mlapi. I may respond on occasion based on my available time/interest.

Please read before posting:
How to set up logging properly
How to troubleshoot and report - ES
How to troubleshoot and report - zmNinja
ES docs
zmNinja docs
vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

Log info lines added. Changed the ZM log level to INFO (was WAR), restarted ZM for good measure and info items are showing now. Repeating what I did yesterday with a new incognito window.
vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

Busy day here, so posting when I can. Only had two events so far, but I think we have a clue. Assuming that IP having no value is due to that being turned off. Looks like localtime has no value when this occurs. I am out of my depth here, but guessing local time depends on time zone. Is localtime computed on server or in browser? Browser In this case, Chrome on W10.

10:00:48 - kicked to login from web console
13:00:13 - kicked to login from web console

Code: Select all

Jun 20 10:00:48 fs web_php[14069]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 10:00:48 fs web_php[14069]: INF [now is:1561039248 localtime is:Array computed hash is 13c7a7e2f6c5acf58c230e212d334e6f]
Jun 20 10:00:48 fs web_php[14069]: INF [comparing computed 13c7a7e2f6c5acf58c230e212d334e6f to provided c38420b03a0531c61e1d797f441693c6  ]
Jun 20 10:00:48 fs web_php[14069]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 10:00:48 fs web_php[14069]: INF [now is:1561035648 localtime is:Array computed hash is c38420b03a0531c61e1d797f441693c6]
Jun 20 10:00:48 fs web_php[14069]: INF [comparing computed c38420b03a0531c61e1d797f441693c6 to provided c38420b03a0531c61e1d797f441693c6  ]
Jun 20 10:00:48 fs web_php[14414]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 10:00:48 fs web_php[14414]: INF [now is:1561039248 localtime is:Array computed hash is 13c7a7e2f6c5acf58c230e212d334e6f]
Jun 20 10:00:48 fs web_php[14414]: INF [comparing computed 13c7a7e2f6c5acf58c230e212d334e6f to provided cd20280bba174a1ee66dfd886cc89030  ]
Jun 20 10:00:48 fs web_php[14414]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 10:00:48 fs web_php[14414]: INF [now is:1561035648 localtime is:Array computed hash is c38420b03a0531c61e1d797f441693c6]
Jun 20 10:00:48 fs web_php[14414]: INF [comparing computed c38420b03a0531c61e1d797f441693c6 to provided cd20280bba174a1ee66dfd886cc89030  ]
Jun 20 10:00:48 fs web_php[14414]: ERR [Unable to authenticate user from auth hash 'cd20280bba174a1ee66dfd886cc89030']
Jun 20 13:00:13 fs web_php[26990]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 13:00:13 fs web_php[26990]: INF [now is:1561050013 localtime is:Array computed hash is c54dbed9a3da506731e0aea6d59c1b31]
Jun 20 13:00:13 fs web_php[26990]: INF [comparing computed c54dbed9a3da506731e0aea6d59c1b31 to provided 13a2222e1962843184c97df63d63b6a6  ]
Jun 20 13:00:13 fs web_php[26990]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 13:00:13 fs web_php[26990]: INF [now is:1561046413 localtime is:Array computed hash is ebe275571c9516a4f89805c6ce1a4e1f]
Jun 20 13:00:13 fs web_php[26990]: INF [comparing computed ebe275571c9516a4f89805c6ce1a4e1f to provided 13a2222e1962843184c97df63d63b6a6  ]
Jun 20 13:00:13 fs web_php[26990]: ERR [Unable to authenticate user from auth hash '13a2222e1962843184c97df63d63b6a6']
Jun 20 13:00:13 fs web_php[26990]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 13:00:13 fs web_php[26990]: INF [now is:1561050013 localtime is:Array computed hash is c54dbed9a3da506731e0aea6d59c1b31]
Jun 20 13:00:13 fs web_php[26990]: INF [comparing computed c54dbed9a3da506731e0aea6d59c1b31 to provided 13a2222e1962843184c97df63d63b6a6  ]
Jun 20 13:00:13 fs web_php[26990]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 20 13:00:13 fs web_php[26990]: INF [now is:1561046413 localtime is:Array computed hash is ebe275571c9516a4f89805c6ce1a4e1f]
Jun 20 13:00:13 fs web_php[26990]: INF [comparing computed ebe275571c9516a4f89805c6ce1a4e1f to provided 13a2222e1962843184c97df63d63b6a6  ]
Jun 20 13:00:13 fs web_php[26990]: ERR [Unable to authenticate user from auth hash '13a2222e1962843184c97df63d63b6a6']
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iconnor
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by iconnor »

There is some suspicious code in here. Can you try changing line 282
from
for ( $i = 0; $i < ZM_AUTH_HASH_TTL; $i++, $now -= ZM_AUTH_HASH_TTL * 1800 ) {
to
for ( $i = 0; $i < ZM_AUTH_HASH_TTL; $i++, $now -= 3600 ) {
vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

iconnor,
Thanks. Change is done and running right now. This hard codes the hash update to 1 hour? If so I may see something around 3PM.

As an FYI...
Earlier today I went ahead and changed every php.ini to point at:

Code: Select all

date.timezone = America/New_York
Notably the php.ini files in the cli directories had no TZ info. The one in the apache2 directory did. Adding TZ info to all php.ini files had no impact on the AUTH errors.

I did notice that in the log on successful AUTH events the localtime is also null (same before and after the php.ini updates).

Code: Select all

Jun 21 13:17:14 fs web_php[16521]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 21 13:17:14 fs web_php[16521]: INF [now is:1561137434 localtime is:Array computed hash is bc102ab8cc49076bc2901ce1dd6f65f8]
Jun 21 13:17:14 fs web_php[16521]: INF [comparing computed bc102ab8cc49076bc2901ce1dd6f65f8 to provided bc102ab8cc49076bc2901ce1dd6f65f8  ]
Hashes match, no error and no localtime either. As I said before out of my depth here, appears localtime has nothing to do with why the hashes miss-match sometimes.
vtdstein95
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Re: master - 1.33.9~2019061210557-bionic Web console won't stay logged in

Post by vtdstein95 »

With the iconnor suggested change, at 3PM....

Code: Select all

Jun 21 15:00:08 fs web_php[535]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 21 15:00:08 fs web_php[535]: INF [now is:1561143608 localtime is:Array computed hash is 2dcca846eb5cc434e9ff6780bd4b69a2]
Jun 21 15:00:08 fs web_php[535]: INF [comparing computed 2dcca846eb5cc434e9ff6780bd4b69a2 to provided bc102ab8cc49076bc2901ce1dd6f65f8  ]
Jun 21 15:00:08 fs web_php[535]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 21 15:00:08 fs web_php[535]: INF [now is:1561140008 localtime is:Array computed hash is 7da366c62162ead67c5573559c08a738]
Jun 21 15:00:08 fs web_php[535]: INF [comparing computed 7da366c62162ead67c5573559c08a738 to provided bc102ab8cc49076bc2901ce1dd6f65f8  ]
Jun 21 15:00:08 fs web_php[535]: ERR [Unable to authenticate user from auth hash 'bc102ab8cc49076bc2901ce1dd6f65f8']
Jun 21 15:00:08 fs web_php[535]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 21 15:00:08 fs web_php[535]: INF [now is:1561143608 localtime is:Array computed hash is 2dcca846eb5cc434e9ff6780bd4b69a2]
Jun 21 15:00:08 fs web_php[535]: INF [comparing computed 2dcca846eb5cc434e9ff6780bd4b69a2 to provided bc102ab8cc49076bc2901ce1dd6f65f8  ]
Jun 21 15:00:08 fs web_php[535]: INF [key elements used in hash computation: user=vtdstein95 password= $2r$19$5kI1VKi/IzUYr8.CpZPfc.hGLUgHXwm5qvt0jlWvudrlEn5BkI36iremote IP= ]
Jun 21 15:00:08 fs web_php[535]: INF [now is:1561140008 localtime is:Array computed hash is 7da366c62162ead67c5573559c08a738]
Jun 21 15:00:08 fs web_php[535]: INF [comparing computed 7da366c62162ead67c5573559c08a738 to provided bc102ab8cc49076bc2901ce1dd6f65f8  ]
Jun 21 15:00:08 fs web_php[535]: ERR [Unable to authenticate user from auth hash 'bc102ab8cc49076bc2901ce1dd6f65f8']
Is there something in the pattern for a single provided hash, two different computed hashes and then an error, sequence repeated twice? This has been going on.
Computed hash 1: 2dcca846eb5cc434e9ff6780bd4b69a2, provided hash: bc102ab8cc49076bc2901ce1dd6f65f8
Computed hash 2: 7da366c62162ead67c5573559c08a73, provided hash: bc102ab8cc49076bc2901ce1dd6f65f8
Auth Error
Computed hash 1: 2dcca846eb5cc434e9ff6780bd4b69a2, provided hash: bc102ab8cc49076bc2901ce1dd6f65f8
Computed hash 2: 7da366c62162ead67c5573559c08a73, provided hash: bc102ab8cc49076bc2901ce1dd6f65f8
Auth Error
Locked