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Cannot view event

Posted: Tue Jan 01, 2019 7:49 am
by sslxhuang
Dear All - Happy New Year!
I have a question below hopefully can get your guidance:
For personal reasons I have changed the path of my ZM via Apache conf file (I access my ZM via https://x.com/houseguard instead of https://x.com/zm). It used to work well from all functionalities. In the last weeks or so I suddenly realised I couldn’t view the events anymore, when I go to Console, clicked on one of the events, it shows “the video could not be loaded,either because the server or network failed or because the format is not supported”. When I read the source code, the video link was pointing to a path https://x.com/zm/index.php?mode=mpeg&... which causes the issue. I have access to frame by frame photos, can download video but not viewing from that page.
How can I change this to redirect to https://x.com/houseguard instead?

Re: Cannot view event

Posted: Sun Jan 06, 2019 11:27 am
by epicfatigue
I have the same problem, would love to know how to solve it.

Re: Cannot view event

Posted: Sun Jan 06, 2019 10:07 pm
by mcgoy
I am running on a Libre ARM 64 Renegade. And cannot view events. When I download the events manually and try with VLC, also cannot view the events. VLC is silent and won't play. Windows media player throw an error and dies on the files. I suspect this has something to do with some of the supporting image libraries on the Renegade:

Linux renegade 4.4.162-rockchip64 #1 SMP Fri Oct 26 21:02:58 CEST 2018 aarch64 aarch64 aarch64 GNU/Linux

ffmpeg version 3.4.4-0ubuntu0.18.04.1 Copyright (c) 2000-2018 the FFmpeg developers

Re: Cannot view event

Posted: Thu Jan 17, 2019 4:01 am
by sslxhuang
Team - Just wanted to follow up if anyone may have a solution? Thanks!

Re: Cannot view event

Posted: Thu Jan 17, 2019 3:07 pm
by rockedge
Hello... this looks like there is a incorrect path set or an Alias is missing in the Apache configuration. What does the virtual host block in /etc/apache2/sites-enabled/somefile.conf look like? is there an Alias set to point the new path to the actual path?

Re: Cannot view event

Posted: Fri Jan 18, 2019 1:00 am
by sslxhuang
rockedge wrote:
Thu Jan 17, 2019 3:07 pm
Hello... this looks like there is a incorrect path set or an Alias is missing in the Apache configuration. What does the virtual host block in /etc/apache2/sites-enabled/somefile.conf look like? is there an Alias set to point the new path to the actual path?
Thank you rockedge. I checked Apache settings think it should be ok. Guess the issue may have been ZM settings not Apache. I think if I type in new path and it doesn’t work, it is Apache issue; if ZM redirects me to an old path, that is ZM settings problem.

Is it something related to conf files under /etc/ZM? Again it was working perfectly in the past...

Thanks

Re: Cannot view event

Posted: Thu Jan 24, 2019 9:27 am
by sslxhuang
I think this issue is now resolved. Thank you!

Re: Cannot view event

Posted: Wed Feb 06, 2019 1:36 am
by undrwater
sslxhuang wrote:
Thu Jan 24, 2019 9:27 am
I think this issue is now resolved. Thank you!
Please include the resolution. Even if it was "I updated the system..." it's useful.

Thanks!