Cannot view event

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sslxhuang
Posts: 7
Joined: Sun Nov 04, 2018 12:32 am

Cannot view event

Post by sslxhuang » Tue Jan 01, 2019 7:49 am

Dear All - Happy New Year!
I have a question below hopefully can get your guidance:
For personal reasons I have changed the path of my ZM via Apache conf file (I access my ZM via https://x.com/houseguard instead of https://x.com/zm). It used to work well from all functionalities. In the last weeks or so I suddenly realised I couldn’t view the events anymore, when I go to Console, clicked on one of the events, it shows “the video could not be loaded,either because the server or network failed or because the format is not supported”. When I read the source code, the video link was pointing to a path https://x.com/zm/index.php?mode=mpeg&... which causes the issue. I have access to frame by frame photos, can download video but not viewing from that page.
How can I change this to redirect to https://x.com/houseguard instead?

epicfatigue
Posts: 13
Joined: Sun Jan 15, 2017 1:15 am

Re: Cannot view event

Post by epicfatigue » Sun Jan 06, 2019 11:27 am

I have the same problem, would love to know how to solve it.

mcgoy
Posts: 1
Joined: Sun Jan 06, 2019 9:54 pm

Re: Cannot view event

Post by mcgoy » Sun Jan 06, 2019 10:07 pm

I am running on a Libre ARM 64 Renegade. And cannot view events. When I download the events manually and try with VLC, also cannot view the events. VLC is silent and won't play. Windows media player throw an error and dies on the files. I suspect this has something to do with some of the supporting image libraries on the Renegade:

Linux renegade 4.4.162-rockchip64 #1 SMP Fri Oct 26 21:02:58 CEST 2018 aarch64 aarch64 aarch64 GNU/Linux

ffmpeg version 3.4.4-0ubuntu0.18.04.1 Copyright (c) 2000-2018 the FFmpeg developers

sslxhuang
Posts: 7
Joined: Sun Nov 04, 2018 12:32 am

Re: Cannot view event

Post by sslxhuang » Thu Jan 17, 2019 4:01 am

Team - Just wanted to follow up if anyone may have a solution? Thanks!

rockedge
Posts: 961
Joined: Fri Apr 04, 2014 1:46 pm
Location: Connecticut,USA
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Re: Cannot view event

Post by rockedge » Thu Jan 17, 2019 3:07 pm

Hello... this looks like there is a incorrect path set or an Alias is missing in the Apache configuration. What does the virtual host block in /etc/apache2/sites-enabled/somefile.conf look like? is there an Alias set to point the new path to the actual path?

sslxhuang
Posts: 7
Joined: Sun Nov 04, 2018 12:32 am

Re: Cannot view event

Post by sslxhuang » Fri Jan 18, 2019 1:00 am

rockedge wrote:
Thu Jan 17, 2019 3:07 pm
Hello... this looks like there is a incorrect path set or an Alias is missing in the Apache configuration. What does the virtual host block in /etc/apache2/sites-enabled/somefile.conf look like? is there an Alias set to point the new path to the actual path?
Thank you rockedge. I checked Apache settings think it should be ok. Guess the issue may have been ZM settings not Apache. I think if I type in new path and it doesn’t work, it is Apache issue; if ZM redirects me to an old path, that is ZM settings problem.

Is it something related to conf files under /etc/ZM? Again it was working perfectly in the past...

Thanks

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