how to troubleshoot "Video Generation Failed!"

Forum for questions and support relating to the 1.28.x releases only.
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nirv199
Posts: 27
Joined: Wed May 13, 2015 11:55 am

how to troubleshoot "Video Generation Failed!"

Post by nirv199 »

Hi

Running 1.28.1 on ubuntu 14.04, and trying to generate videos from events and getting this "Video Generation Failed!" message.

I know this is very broad and sorry if this question was answered before (i didn't have much luck on google) - but which logs should i check to understand what is going on?

Also any know issues or tips I could check out to fix?

Thank you
PacoLM
Posts: 971
Joined: Wed Dec 02, 2009 9:55 pm
Location: Spain

Re: how to troubleshoot "Video Generation Failed!"

Post by PacoLM »

Check that you have ffmpeg (or avconv) installed and set the path in the Options::Images:

PATH_FFMPEG Path to (optional) ffmpeg mpeg encoder (?) -> path to your ffmpeg

You could know it by running the command

Code: Select all

which ffmpeg
Hope it helps,

PacoLM

After more than 15 years, no longer using ZM as surveillance system.
Now in the dark side, using a commercial system...
nirv199
Posts: 27
Joined: Wed May 13, 2015 11:55 am

Re: how to troubleshoot "Video Generation Failed!"

Post by nirv199 »

Awesome thanks Paco! Just found out that ubuntu renamed ffmpeg to avconv and added that to the path.
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